Refund and Returns policy
Effective Date: 05 - 01 - 2026
At Islam Trading (https://islam-trading.com), customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are accepted for medical equipment and related products.
1. Eligibility for Return or Replacement
You may request a return or replacement if:
The product is damaged during delivery
The product is defective
You received a wrong product than what was ordered
⏳ Requests must be made within 7 days of delivery.
2. Non-Returnable Items
For hygiene and safety reasons, the following items may not be eligible for return, unless damaged or defective:
Used or installed medical equipment
Consumable medical items
Products without original packaging
3. Return Conditions
To be eligible for a return or replacement:
Product must be unused and in original condition
Original packaging, manuals, and accessories must be included
Proof of purchase (order number or invoice) must be provided
4. Refund Process
Once the returned product is received and inspected, we will notify you
Approved refunds will be processed within 7–10 working days
Refunds will be made through the original payment method
💳 For online payments, refunds will be processed via the payment gateway.
5. Shipping Costs
- Return shipping costs may be borne by the customer unless the return is due to our error (damaged, defective, or incorrect product).
- Return shipping costs may be borne by the customer unless the return is due to our error (damaged, defective, or incorrect product).
6. Order Cancellation
Orders can be cancelled before shipment
Once shipped, cancellation may not be possible
7. Contact for Returns
To request a return or refund, please contact us:
Islam Trading
Website: https://islam-trading.com
Email: syed-borhan@yahoo.com
islamtrading2008@yahoo.com
Phone: Cell 1: +8801791983694
Cell 2: +8801977983694
Cell 3: +8801977983695
Tell 1: +8802-48039834
